Shipping policy
Learn more about our UK, EU and International shipping policy for the wellness products we sell
We aim to deliver to customers both in the UK and across the EU. This is not always possible because of logistics, Brexit paperwork and geo-locational jurisdiction agreements for selected brands. Our lead times are as good as or better than our competitors.
UK delivery
We offer free delivery in the UK on a range of products over £100. Exceptions to this rule are heavy items such as sauna stones. Due to the large size of many of our products they will need to be delivered on a pallet, sometimes two.
Many larger wellness products such as commercial spas or hydrotherapy baths are shipped straight from the factory. As a result we charge a nominal shipping fee on larger items to cover our costs.
Some larger and more expensive items may have a lead time of up to 30 days. Check the product page for details. Generally your purchase will be shipped the same or next day and arrive within 7 days.
EU delivery
We also offer delivery options for all countries inside the EU. We generally use DACHSER as our EU courier but we reserve the right to change this at any time. There are also a range of free delivery options for orders exceeding certain amounts.
Shipping costs for EU countries will vary on a country by country basis. We will contact you with a tracking code once your purchase has been dispatched.
International delivery
Whilst we have not implemented a facility for international delivery at the checkout we do ship beyond the European Union. You will need to contact us and we can agree shipping costs and delivery dates over the phone.
If you have any concerns or issues at the checkout contact us and we’ll gladly assist.
Countries we ship to include:
- United Kingdom
- Austria
- Belgium
- Bulgaria
- Croatia
- Republic of Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden